Dynamics 365 is a collection of Business Application (‘Biz Apps’) tools from Microsoft. It is built on the Power Platform so essentially the apps are ‘out of the box’ PowerApps that have been customised to fit a specific business area such as Human Resources (HR) or Marketing. They can be further customised to fit the client’s requirements and ‘connectors’ can be used to extend their capabilities.
Dynamics 365 includes apps that fall within two main sections: Customer Engagement ‘CE’ (a Customer Relationship Management ‘CRM’ system) and Finance & Operations ‘F&O’ (an Enterprise Resource Planning ‘ERP’ system) as shown in the image. There is also Dynamics Business Central, an ‘all-in-one’ solution suitable for small to medium sized businesses.
To learn more about the nature of work in the Dynamics 365 field, read about the fundamentals, solutions and implementation on Microsoft Learn.
MVP Julie Yack, MBA has an excellent blog post summarising Dynamics 365.
You can read Microsoft’s documentation and training on Dynamics 365 here.
The Power Scribe 